Санаторий "Алтай - West"

1. The food at the “restaurant” was INEDIBLE (I had a full board booking and had no another option to choose). It was a real problem of the stay because restaurants in the town were fully booked for all the holidays for dinners, and I could find only one place for lunch which literally saved me. For dinner, I either ordered food take-away and ate in my room or ate some fruits at the sanatorium “restaurant”… 2. The description of the offering at Booking was so misleading, that when I was making a reservation I could not imagine that I booked not a double room for one person (I did that successfully many times without any confusion via Booking.com), but a bed in a double room which I was supposed to share with a stranger (you can image my astonishment when I opened my room and discovered another person there!). Luckily, they had available a single room and I got it (for extra charge of 35%). Otherwise I would have to get a nearest flight back home… 3. The description of the services did not say that the room rate included medical treatment. I did not need it and maybe for that reason the room rate did not raised any suspicions for me… In addition to inedible “full board” this resulted in very poor value for money for me. 4. They did not mentioned neither in the requirements at Booking.com, nor in the correspondence we had with the sanatorium after my booking that I needed to present some special medical certificate about epidemiological situation at the area of my living, and this was besides COVID-related papers I had to present. They kindly offered my to buy it with them (!), which I refused to do, and it took me one hour to rule out the situation (they finally checked me in without this certificate). 5. For some reason they could not charge my credit card to get a prepayment - I had to make a transfer. They even were not able to articulate how much and by what date I had to make the prepayment to secure my booking.

В Ресторане не ставить сладкое в зоне с салатами.

все-таки, оставшиеся 2% удивительно портят то хорошее впечатление, которое складывается при общении с «нормальными» сотрудниками. так , например, меня на весь обеденный зал отчитывала тетенька за то, что мой 3-х летний сын взял вилку. вот надо было платить за ребёнка, а я тут сижу и вилки ворую)). вы тогда определитесь , пожалуйста, дети платно или бесплатно. она так орала, что все люди на нас смотрели и я уже предложила сходить за дополнительной вилкой, чтобы она успокоилась. в общем , впечатление испортили… и не только это… столовой твердая «3» , качество и разнообразие питания оставляет желать лучшего.

Кровать, матрац ли...подушки. В номере у моей знакомой был хороший матрац, а у меня в 720 м 3 корпус был матрац ужасный. Я не высыпалась на нем к сожалению.